You’ll have to use the unfurled paper clip to press the tiny reset button. For this to work, you’ll need to use a paper clip or a similar object. If you can’t perform a soft reset on the controller, then you have no other option but to perform a hard reset. – Re-sync the controller at startup like what we did in Step#3. This will disconnect the inactive controller from the console. Press the Options button on your controller, found to the right of the touchpad. An active controller should show a green dot while inactive ones will have a white or grey circle. Find the wireless controller that’s not working in the list of devices and select it. Using the second controller that’s working, go to your PS4’s Settings menu. If you don’t have a second controller to use, just skip this solution and proceed to the next one below. You’ll need another good working controller to do this. Perform a soft reset on the controller.This will prompt the controller to re-sync at startup. – Press and hold the PlayStation or PS button on the center of your controller. – Connect your controller to the console using a USB cable. If the previous step hasn’t helped, you can try to check if re-syncing at startup will do the trick. This will clear the old connection setting and resync this controller to the console again. – Press and hold the PlayStation button in the middle of the controller. Connect the controller to your PS4 with the USB cable. If you’re having trouble connecting a controller wirelessly, try using a USB cable instead to resync it. Connect the controller and console with USB cable.This will make sure that you’re not dealing with a possible PS4 controller won't-turn-on or weak battery issue. When troubleshooting a wireless PS4 controller, make sure that you charge to 100% first. Let us know in the comments if any of these steps worked for you! Troubleshooting a PS4 controller that won’t sync or connectīelow are the potential solutions that you can try if your PS4 controller won’t connect to the console. Hardware issues with the console may require service or replacement.įollowing these tips should help get your PS4 controller connecting properly again. If you have tried all troubleshooting steps and the controller still won’t connect, you may need to contact Sony’s PS4 support team for further assistance. Restarting the system can resolve software bugs that may be preventing connectivity. Reconnect everything and power on the PS4.Leave the console unplugged for 2-3 minutes.Unplug the power, HDMI, and controller cables from the back of the PS4.
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